Last updated: December 11, 2025
These Terms of Service ("Terms") form a binding agreement ("Agreement") between XplodeMedia Ltd. ("Company", "we", "our") and the user or entity entering into this Agreement ("Customer", "you"). By accessing or using the Creator Reply service ("Service"), you agree to be bound by these Terms. If you do not agree, you may not use the Service.
In these Terms:
Subject to payment and compliance with this Agreement, Company grants Customer a non-exclusive, non-transferable, revocable right to access and use the Service for Customer's internal business purposes.
Customer is responsible for:
Customer is liable for any End-User's behavior or misuse.
We maintain a zero-tolerance policy for abusive, threatening, harassing, or aggressive behavior toward our staff. We may immediately suspend or terminate accounts without refund if such conduct occurs.
Customer may connect the Service to:
We are not responsible for the availability, reliability, or performance of third-party services, including outages, rate limits, API limitations, or policy changes by third-party providers.
By connecting your accounts, you grant Company permission to:
You are solely responsible for:
We do not guarantee YouTube approval, API access, or audit acceptance. Your use of the Service in connection with YouTube constitutes your agreement to be bound by YouTube's Terms of Service and related policies in addition to these Terms.
You may revoke the Service's access to your Google account or YouTube channel at any time via your Google Account permissions. Revoking access may disable some or all Service features connected to YouTube. Company is not responsible for any loss of functionality caused by such revocation.
Customer represents and warrants that:
Customer alone is responsible for how the content generated by the Service is used.
Customer retains full ownership of Customer Content.
Customer grants Company a limited, worldwide, royalty-free license to use, process, display, and store Customer Content only as necessary to provide the Service, including copying and transforming Customer Content for functional purposes such as analysis, automation, and queueing.
Company may anonymize and aggregate Customer Content to create Machine Learning Data. Machine Learning Data will never identify the Customer, and may be used to improve model accuracy, enhance product safety, train quality-improvement systems, and improve Service performance.
Information received from Google APIs is handled in accordance with Google's API Services User Data Policy (including the Limited Use requirements) and is not used to develop, improve, or train generalized AI or machine-learning models outside of the specific user-facing features of the Service.
Fees may include:
All fees are non-refundable, including unused credits, unless required by law.
If applicable to your plan, credits:
Subscriptions renew automatically unless canceled before the renewal date. By subscribing, you authorize us to charge your payment method on each renewal date.
Billing disputes must be submitted within 60 days of the invoice date. After that, charges are deemed accepted. Customer must continue to pay undisputed amounts during any dispute process.
Overdue amounts may incur interest at 1% per month or the maximum amount permitted by law, whichever is lower.
If Customer purchases setup, consulting, or custom development, fees are non-refundable, timelines are estimates, and work is provided "as-is." Any deliverables remain Company intellectual property unless otherwise agreed in writing.
All rights, titles, and interests in and to the Service, including its code, UI, models, algorithms, documentation, and any improvements or derivative works, belong to Company. Customer receives no intellectual property rights except those explicitly granted in these Terms.
Any feedback or suggestions provided by Customer may be used by Company worldwide, royalty-free, forever, without obligation.
Both parties agree to:
Exceptions apply where:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
Company does not guarantee:
Customer acknowledges that all generated content may require manual review.
Customer will defend, indemnify, and hold harmless Company from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:
Company will indemnify Customer for reasonable claims that the Service, when used in accordance with these Terms, directly infringes a third party's intellectual property rights, subject to the limitations in Section 12.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Either party may terminate this Agreement if the other party materially breaches and does not cure the breach within 30 days of written notice.
Company may terminate or suspend access immediately, without refund, if Customer:
Upon termination:
Sections that by their nature should survive termination (including IP, confidentiality, indemnity, limitations of liability, and billing obligations) will continue to apply.
We may update these Terms from time to time. We will notify you of material changes, and changes will take effect:
These Terms are governed by the laws of Hong Kong SAR, without regard to conflict-of-law principles. Any disputes shall be brought exclusively in the courts of Hong Kong. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
All disputes must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Neither party is liable for failure or delay caused by events beyond reasonable control, including natural disasters, war, civil disorder, government actions, labor disputes, or internet/infrastructure failures. Payment obligations are not excused by force majeure.
Customer may not assign or transfer this Agreement without Company's prior written consent. Company may assign this Agreement in connection with a merger, acquisition, or corporate restructuring.
Customer grants Company the right to display Customer's name, logo, and brand in marketing materials and on the website as a customer reference. Customer may revoke this permission at any time by written notice.
Notices under this Agreement are valid when sent via email to the contact details provided during signup or as otherwise updated in writing by the parties.
These Terms constitute the entire Agreement between Customer and Company regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations relating to its subject matter.
When you use the Service with YouTube or other Google services, Company's access to and use of Google user data is subject to the Google API Services User Data Policy, including its Limited Use requirements. Company's use and transfer of information received from Google APIs will comply with that policy.
Information received from YouTube API Services is used only to provide and improve user-facing features of the Service (such as comment retrieval, reply suggestions, and analytics), not to build generalized profiles unrelated to the Service and not for advertising or selling data to third parties.
By using the Service with YouTube, you acknowledge that your use of YouTube is also governed by the YouTube Terms of Service and related policies, in addition to this Agreement.